Book with Confidence
Right now is a great time to book an NZ Tour with accommodation and experiences being so cheap.
Not so sure if you want to book right now? If 2020 has taught us anything, it’s that plans can change and unforeseen circumstances can arise, so we have a fair postponement and cancellation policy in place so you can feel confident in booking your trip of a lifetime with us in this ever-changing world!
1. Postponements Due to International and State Border Closures
1.1 In the case of a tour not being able to go ahead due to New Zealand (NZ) international or state border closures we will postpone any tour free of charge* within a 12 month period from the final day of the original tour.
*Terms and Conditions Apply as Below:
1.2 Any reasons for tour postponement not relating to NZinternational or state border closures (including but not limited to illness, injury or personal reasons) will not be deemed legitimate reasons for free of charge postponement as above and there may be other charges involved. This policy is designed entirely based on the impact on travel that has arisen from the Covid-19 pandemic.
1.3 We must receive written intent of tour postponement via email no later than 5 working days prior to the original tour start date for international customers and no later than 48 hours prior to the original tour start date for domestic customers. Any notice not received within these timeframes will be treated as a cancellation as per the applicable timelines listed in clause 2 below.
1.4 If a postponed tour (delayed up to 12 months) cannot go ahead due to NZ international or state border closures we will carry the credit forward up to a further 12 months. There may be extra charges for a 2nd postponement but these will be discussed before a 2nd postponement is agreed upon. These potential charges will be the responsibility of the client.
1.5 If a tour has been postponed and the postponed tour cannot go ahead due to NZ international or regional border closures, and a client wishes to then cancel their trip instead, Beautiful Nature Tours Auckland (BNTA) will assess each booking on a case by case basis when determining what amount of partial refund will be given. BNTA will endeavour to provide a refund amount that is fair and ethical for both sides but cannot guarantee a full refund as BNTA will need to keep a reasonable amount to cover costs.
1.6 BNTA will take in to consideration the timeframe before the tour start date in which the cancellation was requested after postponement had already occurred as above in 1.5, but the cancellation policy outlined in clause 2 is not automatically applied in terms of what partial refund the client will receive. The partial refund will be assessed on a case by case basis in these circumstances.
*Exclusions to this Postponement Policy:
(a) BNTA may need to charge extra where Luxury Lodge accommodation is booked and the price has increased due to the date change (as prices may vary greatly and alternatives in the same price range are not usually easy to source).
(b) BNTA may need to charge extra for any pre-booked domestic or international flights included in a tour that are non-refundable or non-transferrable.
(c) Only the original tour inclusions are able to be transferred free of charge. Any additions or changes to a tour will be chargeable at the applicable rate.
(d) BNTA will endeavour to secure the original accommodation booked, however in the case of the original property being unavailable on the new dates, we will ensure all efforts are made to source a similar alternative.
General Terms and conditions
This is the page with all the legal stuff around tours and refund policies.
Pricing: All pricing is in NZ dollars unless otherwise stated.
Tour commentary: All tour commentary is in English/German unless otherwise stated or a private tour with other language guide is specifically booked.
Child Rates: Our child rate is for children 2-11 years of age for all tours
Refund policy: No refunds within 24 hours of departure. Otherwise, refunds are granted solely at the discretion of the Agent according to the Operator’s cancellation policy. Refunds may only be obtained from the Booking Agent.
Terms & Conditions: Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all time.
These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.
We strongly recommend that all guests pre purchase travel insurance to cover any loss of personal belongings and not being able to travel on the confirmed date of departure.
Cancellations made more than 28 days prior to the tour will incur a booking fee cancellation of 10%.
Cancellations for bookings including discounts or offers no refund.
Cancellations made within 28 days of departure, no refund.